Terms of Service and Repair Policy

Terms of Service

These terms govern the services provided by Heritage RV Repair, LLC ("we," "our," "us") to our customers ("you," "your").

Service description

We provide mobile RV repair services across Florida. Service is subject to scheduling availability, parts availability, and the condition of your RV. We reserve the right to refuse service for safety reasons or if a repair exceeds our scope.

Pricing and payment

Our service-call visit fee is $145, applied against the cost of any repair you authorize. If you decline the work after our diagnostic, the visit fee covers our trip and the diagnostic time. We accept cash, all major credit cards, Zelle, and Venmo. Payment is due upon completion of work unless other arrangements are made in writing.

Warranties

Parts are covered by their manufacturer's warranty. Our labor is warranted for the duration of the part warranty. If a repair we performed fails within the warranty period, we will return and remedy the issue at no additional labor cost.

Liability

We are licensed, bonded, and insured. Our liability is limited to the cost of the service performed. We are not responsible for damages from pre-existing conditions, owner-caused issues, or factors outside our control.

Cancellations

You can cancel a scheduled appointment at no charge with at least 24 hours notice. Cancellations within 24 hours may be subject to the $145 visit fee.

Disputes

If you have a concern about our work, contact us first at (866) 437-4848 or service@heritagervrepair.com. We work hard to resolve issues directly.